Information on COVID-19

If you are a COTAPSA member and have a question regarding COVID-19 please email your question to and we will respond to you as soon as possible.  Also, you can go to ELI learning page for information published by the City of Toronto regarding COVID-19 and post any questions to  This email address is monitored by staff in People & Equity and Pension,  Payroll and Employee Benefits.

Need immediate help?

If you or someone you know is experiencing a mental health or substance use emergency, call 9-1-1 or go to the emergency room of your local hospital.

If you are not sure if it is an emergency, or just need to talk through the situation, consider reaching out to:

  • Telehealth Ontario at 1-866-797-0000
  • Kids Help Phone at 1-800-668-6868 or texting CONNECT to 686868
  • Mental Health TO at 1-866-585-6486 for free phone or video mental health counselling for infants, children, youth and families
  • 211 – Call 2-1-1 or text 21166 (M-F 7am – 9pm) to find supports in the community such as food banks, housing and more.
  • Toronto Public Health – (416-338-7600) Up-to-date Covid-19 information for the City of Toronto
  • Distress Centres of Greater Toronto – (416-408-4357 or text 45645) 24/7 support, 365 days a year, for individuals in crisis
  • Assaulted Women’s Helpline – (1-866-863-0511 or text #SAFE (#7233) on Bell, Rogers, Fido or Telus). Free, anonymous & confidential 24-hour helpline for women in Ontario experiencing any form of abuse.
  • Black Youth Helpline – (416-285-9944 | 1-833-294-8650 | Everyday 9am – 10pm
  • Government of Ontario – find mental health support